FAQs
Questions about Muswell
Looking for help with general questions about Muswell and what we do? Here are some of the questions we get asked the most.
If none of these FAQs answer your question, please get in touch, and our team will be happy to help solve your problem.
What products does Muswell offer?
Every product we offer is either made or carefully sourced by our team to solve a specific everyday problem. For example:
- Our durable folding tables and chairs are built for everything from busy construction sites to rowdy car boot sales.
- Our small site essentials make sure no pallet space goes to waste.
- Our hydrant standpipes get water exactly where it’s needed.
- Our waste compactor helps you squeeze up to 50% more into your household bin.
Select your industry to find out more about products tailored to your business needs.
Can I order your products online?
Yes, you can visit our Shop to browse our full range of products, or search by category using the Shop navigation menu. Simply add your chosen items to your basket and proceed to checkout.
Can I request a sample?
You can absolutely request a sample for certain products. Just contact us on sales@muswell.co.uk.
Can your team do site visits?
We can! One of our dedicated team of experts can visit your site to measure and spec to your requirements.
Do you offer charity discounts?
We understand that charities and community organisations often need to make the most of their budgets. If you are a registered charity or not-for-profit organisation, please contact our team to discuss your requirements and we will be happy to see how we can help.
Do you offer bulk discounts?
Yes, we offer competitive pricing for larger orders and bulk purchases. If you require multiple quantities or are planning a larger project, consider applying for a Muswell Trade Account, which unlocks competitive pricing and exclusive deals.
What delivery options do you offer?
We offer a 2-3 day delivery service as standard to Mainland UK (Highlands & Islands are subject to delivery surcharges).
Free delivery is available on trade orders over £1,920 (excluding VAT). Delivery for trade orders below this threshold is quoted on an individual basis.
If you require Fast Track Delivery or Click & Collect, these options may be possible upon request – please contact us to find out more.
Do you offer direct delivery?
Yes, we offer direct delivery options across the UK. Our products can be delivered straight to your chosen address, helping simplify ordering and reduce unnecessary handling.
For trade customers, direct-to-customer delivery options may also be available to support smoother fulfilment and an improved customer experience.
Can I collect my order instead of having it delivered?
Yes, collection options from our warehouse in Aylesbury, Buckinghamshire may be available depending on the products ordered and your requirements.
Please contact our team before placing your order to discuss collection availability and arrange the details.
What is your Returns Policy?
Returns are rare, thanks to the quality and reliability of our products. If you do wish to send back unwanted items, they will be subject to a collection and restocking charge.
Damaged items must be reported within 48 hours to sales@muswell.co.uk.
Do you have a customer service team?
We have a dedicated customer service team answering calls Monday to Friday between 9am and 4pm.
Simply call +44
Trade Account FAQs
Find answers to some of the most common questions about Muswell Trade Accounts, including account applications, ordering, delivery, and trade pricing.
Who can apply for a Muswell Trade Account?
Muswell Trade Accounts are available to businesses, organisations, local authorities, educational establishments, and other professional customers that order products for operational or commercial use.
What are the benefits of opening a Trade Account?
Trade Account customers can benefit from exclusive trade pricing, support with larger orders, access to practical product advice, and a more streamlined purchasing experience.
Is there a minimum spend requirement?
There is no strict minimum spend requirement to apply for a Trade Account. However, Trade Accounts are designed for businesses and organisations that order products on a regular basis or in larger quantities.
How do I apply for a Trade Account?
You can apply for a Trade Account by completing our online application form or contacting the Muswell team directly to discuss your requirements.
How long does it take to open a Trade Account?
We aim to review Trade Account applications as quickly as possible. If we require any additional information, a member of our team will get in touch.
Can I order online with a Trade Account?
Yes. Trade Account customers can browse and order products online, making it easier to manage purchasing and access Muswell’s product range whenever needed.
Can I place bulk or large-volume orders?
Yes. Muswell regularly supplies larger orders for businesses across construction, facilities management, events, hospitality, local authorities, and many other industries.
Do Trade Account customers receive delivery benefits?
Free delivery is available for qualifying trade orders over the applicable threshold. Additional delivery options may also be available depending on your requirements.
Can I speak to someone before placing an order?
Absolutely. Our team is always happy to help with product recommendations, bulk order enquiries, or sourcing practical solutions for your business.
What if I can't find the product I need?
If you cannot find the exact product you are looking for, contact our team. Customers regularly come to us with specific requirements or sourcing challenges, and we will always do our best to help.
If you have any questions let us know
Do you have any questions? Write and our specialists will answer you.